Is there a minimum print number?
Yes, but it depends on what branding process we are using. For screen print, our minimum order is 12x garments. For embroidery, our minimum order is 5x garments. For supacolour transfer, our minimum order is 10x garments. For cut vinyl transfer there is no minimum.
I need to get an order printed; where do I start?
If you have your artwork/logo ready start by getting in touch with us either via our contact page, email, phone or in-store. We will get all the information from you including your artwork/logo so that we can put a quote together.
Don’t know where to start? Don’t worry, our staff will guide you through your best options. Don’t have the artwork finished yet? No problem, get in touch for a chat and we’ll let you know where to start. Have any questions? No probs, get in touch with us and we’ll guide you through the process.
Below is the breakdown of the process.
- First contact/information gathering.
- Quote accepted.
- 50% deposit is paid.
- Digital proof/artwork completed and signed off by the client.
- Apparel /Accessories ordered
- Completion of printing/embroidery
- The order is ready for collection, and the remainder on the invoice for paid for before collection.
Can I supply my own garments?
Yes, you can but we are unable to guarantee the result on client-supplied garments. The branding itself will also be more expensive as apparel supply is a big part of our business.
As an apparel and accessories supplier we can get almost any garment and accessory at a great price, and as we are experienced with them we know the quality and what to expect when we print them. Not all garments print the same so before you purchase your own garments please discuss it with us first.
What format does my artwork need to be?
How long will my job take?
Our turnaround is usually 2-3 weeks however let us know what your deadline is and we will always do our best to meet it.
What colours are available?
We use a Pantone Colour Matching System. With so many colours available, you will most definitely find your match! Pop into our showroom to see the choice.
How can I get a quote?
Use the contact form on our contact page and someone will be in touch with you within 48 hours. For urgent enquires give Courtney a call on 021 1767660.
Do you offer a graphic design service?
Yes, we offer a full graphic design service as well as a full artistic service. We charge an hourly rate so get in touch to discuss your options.
Will you provide a proof before going ahead?
Yes! We will never proceed with branding until the customer has accepted the digital proof. Once the quote has been accepted we begin working on the proof in the week prior to your deadline. Need a proof to before accepting a quote? Let us know and we can make it happen.
How do I pay?
We accept cash, EFTPOS and credit card. We no longer accept cheques. You can pay in-store or online.
I paid a set-up cost on the screen, does that mean I own them?
No, you paid for the hire of that screen, once your job has been finished we need to use the screen for other jobs. If you print the same design within 1x month the set-up charge is free however reprints between 1 month and 6 months will be 50% of the original. Orders outside of 6 months will have the full set-up charged.
Set up charges cover the labour and materials it takes to expose your artwork onto screens, and line the screens up on the carousel for printing. It takes as long to set up to print 1x tee as it does to print 100x.